Like any major business move, implementing a VoIP solution requires proper planning to be successful. Companies must consider the factors surrounding the solution to ensure that it effectively facilitates voice communication by accommodating an increasing number of users without compromising the integrity of the connection.
This point was emphasized in a Tech Radar Pro article. The piece argues that most Voice over IP solutions, even a small business VoIP system with limited capabilities, can produce a strong return on investment if used correctly. Doing so requires a significant amount of planning.
"A single network infrastructure should enable organizations to reduce capital expenditure and create a more homogeneous environment that is easier to maintain, monitor and manage. However, using the network to transport voice as well as data naturally reduces the amount of traffic it can support," wrote Roger Holder, the article's author. "Moving to VoIP gives excellent results when executed properly, but requires careful planning and the right tools to avoid poor performance and reduced efficiency. If call quality is poor, users simply won't use it."
Planning can improve voice quality because organizations that take time to evaluate potential usage traffic will be able to organize the system in a way that works best with all users. If companies do not plan ahead and experience a spike in usage due to company growth, their system might not be able to handle that increased activity and quality could suffer. Working with a small business phone system consultant will allow organizations to prepare for any number of events that could impact the solution's viability. This will help ensure the system provides a strong return on investment.