VoIP growth mirrored by increase in system features

An increase in features has increased the value of small business VoIP systems.

The growth of VoIP is one of the biggest trends in the business technology and telecommunications industry. More businesses are transitioning from traditional telecommunications solutions to VoIP systems, which allows them to enhance their communication and collaboration efforts. 

The global VoIP market grew by around 8 percent from 2012 to 2013, according to Channel Partners Online. The growth of SIP trunking can be tied directly to the increased popularity of VoIP. This process, which helps users gain better connectivity by combining public and private aspects of VoIP technology, grew in usage by 50 percent this past year, and the numbers indicate that this is becoming more prominent in North American organizations, which could lead to a growth in VoIP in the same area.

We know that VoIP and elements that make up a VoIP environment are growing in the business landscape. The question is, why? What tangible advantages can be attributed to the growth of VoIP and its significant projected market value over the next four years? Ultimately, there are a number of answers, but perhaps the biggest is that the technology is evolving concurrently with growing needs. 

The typical system, even a small business VoIP solution, has far more to offer than a voice connection over the internet. The number of features commonly found in a small business phone system like a VoIP solution has grown concurrently with the advancement of technology. An article in Wilmington Biz listed the features businesses can expect in these solutions, which include:

  • System implementation and maintenance through a single vendor
  • Excellent call sound quality
  • Find Me/Follow Me call forwarding that rings home, work and mobile phones at once
  • Unlimited conference calling with up to 150 participants
  • Cloud-based auto attendants that direct callers to their desired destination
  • Edge traffic shaping that preserves bandwidth and ensures call quality
  • The ability to connect two Internet circuits on site for backup
  • Disaster recovery protections like voicemail access from email and automatic call routing to remote locations and cell phones, which allows companies to keep operating even if their offices have been destroyed
  • A single national carrier that can supply an entire nationwide company with lines, instead of many regional carriers

Telecommunications is one of the top priorities of the tech industry, as more organizations are trying to find ways to communicate more effectively and efficiently. This should continue in the future, which only makes VoIP a smarter investment going forward.